Bain & Company Inc

Manager, Creative Services

Job Location US-TX-Dallas
Job ID
Posted Date
Regular Full-Time
Location : Location



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The role is to lead a creative services operation team within a region (typically at least 6 team members) and manage related workflows within approved budget. The Creative Services Manager is responsible for his/her team's service levels (quality, productivity) and professional development. In addition to his/her leadership role, the Creative Services Manager is expected to provide creative services to supported offices for an allocation of his/her time agreed with his/her manager (typically at least 50% allocation, but may vary according to team size). The Creative Services Manager needs excellent interpersonal skills. The ability to forge strong and successful working relationships without face to face interaction is essential. Customer satisfaction and Productivity are measured and used both for professional development and performance evaluation purposes. Sense of service and ability to create additional demand through quality of delivery is paramount for this position.



Creative Service Delivery

  • Chair and lead regular team meetings and provide two-way communication between his/her team and Creative Services Manager
  • Monitor service levels and NPS for his/her team and drive execution of action plans, when required
  • Drive a strong service culture within his/her team and ensure Graphics Standards, Professional Standards, Operating Principles and BDPs (Best Demonstrated Practices) are understood and applied
  • Set-up and monitor quality control processes to ensure “zero-defect” attitude for his/her team operations
  • Point of contact for trouble shooting issues involving graphics service and graphics staff, handle escalations
  • Continuously improve processes and drive improvement initiatives
  • Deliver, as an individual contributor, high quality creative services

Resource Management

  • Monitor absence; work with Creative Services Senior Manager to address any absence issues
  • Regularly assess workload and run efficient/productivity improvement initiatives, where necessary
  • Approve holiday requests in accordance with office policies and guidance from Manager
  • Recommend paid overtime decisions, when needed, in accordance with office policies

People Recruiting

  • Participate in recruiting process (interviewing)
  • Provide input to hire decisions
  • Induction for new hires
  • Ensure on-boarding and training execution for new hires staffed to his/her team, including identification, and responding to training needs
  • Monitor quality of trainings
  • Recommend to Creative Services Senior Manager decision on team members passing out of probationary period

Training and PD

  • Initiate knowledge and experience sharing sessions
  • Manage execution of training plans for his/her team members (content, frequency, channels)
  • Provide on-going timely feedback: act as coach to team members where required
  • Conduct individuals catch ups with his/her team members on a regular basis, reviewing skill plans, summary updates and track progression
  • Contribute to review process for his/her team
  • Provide input for annual performance review
  • Write and/or deliver performance reviews in absence of or by delegation from Manager

Project Work

  • Contribute to global/regional standards and strategies and advise on layout, design, and technical solutions available to maximize visual impact of CORE, PLUS, and Specialized Graphics
  • Take an active role in implementation of departmental or regional/global initiatives
    • CORE Graphics: Standard slide format for general day-to-day presentations (case teamwork, client proposals, and internal Bain presentations), delivery of message-based content with highly standardized look and feel (variable information density, rich with content for leave behind purposes).
    • PLUS Graphics: Tailored slide design, image/media-rich, high-stakes Bain/Client situations (advised and designed exclusively by trained Graphics experts for senior client audiences, workshops, and major events. PLUS is focused on presenter-led storytelling, supported by bold, emotive, compelling visuals rather than content heavy slides.


  • Minimum of 6 years of experience working within a demanding corporate environment, preferably at a professional service or blue-chip company
  • Bachelor’s degree required
  • Team Lead or Manager experience leading a creative services operations group is highly preferred
  • In-depth technical expertise in Microsoft Office – PowerPoint, Excel, Word, Outlook
  • In-depth technical expertise in other software and tools relative to the area of expertise
  • High-level proficiency in graphics tools for CORE, PLUS, and relevant specialized graphics corresponding to an area of specialization, if any
  • Proven portfolio of work and relevant expertise in this area
  • Experienced in public speaking, tutoring, and/or training

Irrespective of an individual’s specific background, the successful candidate will be:

  • Collaborative – someone who knows how to work with and through others to drive results and make change happen, as well is customer service orientated
  • Entrepreneurial, proactive, and productive - someone who knows how to prioritize what needs to be done and rallies colleagues to get things accomplished; “roll up the sleeves” type of attitude
  • Bright – both insightful and creative, with strong problem-solving skills and pragmatic, with a practical, “real-world” sense of what is actually “do-able”. Possesses an affinity for data-driven insights to make decisions, and able to harness knowledge and expertise of the best content to support the Practice
  • Articulate and compelling in his/her oral and written communication skills; engaging and concise – with interpersonal “presence”; adaptable across executive, technical and Bain audiences
  • Energetic, with drive, enthusiasm, and natural skills in relationship development; well-connected, with an extensive network of potentially relevant relationships
  • Inspirational Leadership - track record of managing high-performing, service-oriented team members, motivating and developing colleagues above and below their own tenure
  • great colleague and teammate - passionate about the task at hand and fun to be around; someone with whom Bainies and clients go out of their way to work



Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future.

Across 61 offices in 38 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes. Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise, and insight to organizations tackling today’s urgent challenges in education, racial equity, social justice, economic development, and the environment. We earned a gold rating from EcoVadis, the leading platform for environmental, social, and ethical performance ratings for global supply chains, putting us in the top 2% among other consulting firms. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.






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