Bain & Company is the management consulting firm that the world’s business leaders come to when they want results. Bain advises clients on strategy, operations, information technology, organization, private equity, digital transformation and strategy, and mergers and acquisition, developing practical insights that clients act on and transferring skills that make change stick. The firm aligns its incentives with clients by linking its fees to their results. Bain clients have outperformed the stock market 4 to 1. Founded in 1973, Bain has 58 offices in 37 countries, and its deep expertise and client roster across every industry and economic sector.
This is an opportunity to support Bain’s expanding proprietary data business, helping to build, deliver and manage the Net Promoter Score (NPS) Prism product, a market-leading customer experience benchmarking service. NPS Prism creates NPS and episode benchmarks by surveying large numbers of customers in a given sector. Customers are asked to identify the companies with which they do business, declare their likelihood to recommend each provider, describe why, and answer a set of additional questions designed to reveal experiences with specific episodes. NPS Prism offers rock-solid NPS benchmarks all the way to the episode level delivered through an interactive platform that allows subscribers to do their own analysis.
The Product Consultant will work closely with the NPS Prism Product Manager, NPS Prism General Manager, Bain Partners, Bain’s Simple & Digital Customer Experience and NPS Practice Area, and the Proprietary Data group to build a commercially successful product that spans core sectors across all regions.