Bain & Company Inc

  • Graphics Team Lead

    Job Location US-TX-Dallas
    Job ID
    Posted Date
    Regular Full-Time
    Location : Location
  • The Company

    Bain & Company is recognized as one of the top international management consultancy firms.  We assist major corporations worldwide with strategy formulation, acquisitions, organizational design and performance improvement. Bain & Company is consistently ranked in the top 10 of best places to work.


    The Role


    The Team Leader, Regional Graphics will lead a graphics operation team (typically at least 6 team members) and manage related workflows within approved budget. The Team Leader is responsible for the team’s service levels (quality, productivity) and professional development


    In addition to his/her leadership role, the Graphics Team Leader is expected to have an allocation of his/her time dedicated to providing graphics services to supported offices (typically at least 50% allocation, but may vary according to team size).


    Key performance indicators will include:

    • Net Promoted Score© on graphics services delivered in the region
    • % utilized capacity and cost management
    • Graphics employee WWES scores and attrition rate

    Key Tasks and Responsibilities


    Graphics Service Delivery

    • Monitor service levels and NPS for the team and drive execution of action plans, when required.
    • Chair and lead regular team meetings and provide two-way communication between the team and the Graphics Regional Manager.
    • Drive a high performance customer centric service culture within the team, ensuring understanding and application of Graphics Standards, Professional Standards, Operating Principles and Best Demonstrated Practices.
    • Set-up and monitor quality control processes to ensure “zero-defect” attitude for team operations.
    • Troubleshoot issues involving graphics service and graphics staff, and handle escalations as needed.
    • Continuously improve processes and drive improvement initiatives.
    • Deliver high quality graphics services on assigned work.


    Resource Planning and Management

    • Regularly assess workload and run efficiency/productivity improvement initiatives, where necessary.
    • Recommend paid overtime decisions, when needed, in accordance with office policies.


    Team Management

    • Participate in recruiting process and hiring decisions.
    • Oversee on-boarding for new hires.
    • Manage execution of training plans for team members, and monitor quality of trainings.
    • Provide on-going timely feedback. Act as coach to team members and manage team performance.
    • Conduct one-on-one meetings with team members on a regular basis, to review skill plans and track progression.
    • Drive annual review process for team members.
    • Initiate knowledge and experience sharing sessions.


    Project work

    • Contribute to global/regional standards and strategies and advise on layout, design, and technical solutions available to maximize visual impact across the Bain spectrum
      of design
    • Liaise with Creative Lead on high-stakes speaker-driven projects, related specifically to resource and capacity management.
    • Take an active role in implementation of departmental or regional/global initiatives.

    Qualifications and Skills

    • Bachelor’s degree required; a Graphics/Design related degree is preferred
    • 6+ years graphics experience in a comparable corporate environment
    • Supervisory experience and work flow management experience
    • High level proficiency in Microsoft Office
    • High level proficiency in graphics tools
    • Excellent communications skills
    • Interest in developing technologies and application within a corporate environment
      is essential

    Personal Attributes

    • Outstanding professional customer service attitude
    • Effective decision maker. Resourceful with aptitude for practical and innovative problem solving and processes improvement for the benefit of organization
    • Strong work ethic, ownership and responsibility for achieving results
    • Detail oriented, quality first attitude with proactive approach to skill development
    • High level team organization, prioritization and time management skills
    • Team oriented with ability to work autonomously
    • High level management and leadership skills; ability to support, develop, coach and mentor others, including through a confident and systematic approach to giving and receiving feedback



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