Bain & Company Inc

  • Senior Operations Coordinator, Bain Innovation Exchange

    Job Location US-IL-Chicago | US-CA-San Francisco
    Job ID
    Posted Date
    Bain Innovation Exchange
    Regular Full-Time
    Location : Location
  • Company Overview

    Bain & Company is one of the world's leading management consulting firms, where bold thinking, inspired people and a passion for results come together for extraordinary impact.  Bain helps transform the world's most important businesses into vigorous, agile organizations that anticipate the unpredictable, adapt rapidly to disruption and outcompete their opposition. We work with clients who do not hide from the future but want to define it, clients with high potential and high ambition, determined to adapt and become enduring winners.


    Bain was founded in 1973 on the principle that consultants must measure their success in terms of their clients' financial results. Bain's clients have outperformed the stock market 4 to 1. With offices in all major cities, Bain has worked with over 4,000 major multinational and other corporations from every economic sector, in every region of the world. Bain was also recently ranked among Glassdoor’s Best Places to Work in 2017.


    BIE Overview

    Bain has been building out its corporate innovation capabilities and services through its Bain Innovation Exchange (BIE). The BIE is a global community of change-makers, entrepreneurs, futurists, venture capitalists and innovation experts who connect with one another to push the boundaries of digital transformation and innovation.  The BIE provides a platform for start-ups, corporate business leaders, investors, and thought leaders to establish mutually beneficial relationships as they work to unlock the full value of emerging digital technologies.


    As BIE expands and seeks to provide disruptive innovation services, we are seeking for people that are passionate about innovation, a fast pace environment and an entrepreneurial mindset to pursue new opportunities and build new businesses.


    Position Summary

    The Senior Coordinator of BIE Operations will work closely with all the members of the BIE team providing a operational support to BIE Operations, which involves the setup of new processes, systems and governance, as well as running the day-to-day business. This support will include, but is not limited to areas like:

    • Pipeline management of new opportunities
    • Management of requests and resources allocation
    • Recruiting and hiring efforts
    • Onboarding and training of new employees
    • Building out BIE’s learnings and knowledge base and global experience sharing initiatives
    • Helping with team culture and engagement efforts such as team surveys and events

    Responsibilities & Duties

    Operations and Program Management:

    • Pipeline management of new opportunities
      • Catalog inbound requests of proposals and register specific requests and learnings
      • Report on commercial activity (weekly pipeline meeting)
      • Follow up with teams to keep BIE pipeline ever fresh and with comprehensive information about the opportunities
    • Management of requests and resources allocation
      • Register requests that the team has been receiving and resource allocation
      • Report to the leadership team the usage of BIE resources and initiatives the team has been involved
    • Finance control
      • High-level control of revenues and charges for BIE services
    • Recruiting and hiring efforts
      • Support recruiting efforts, including scheduling interviews, greeting candidates, and implementation of new recruiting tools and systems
    • Onboarding and training of new employees
      • Manage orientation and onboarding schedules for new starters, own master list of BIE onboarding checkpoints, liaise with hiring managers, local HR, and TAG HR to ensure smooth transition into the department
      • Help design, prepare, and facilitate occasional trainings for new hires; create new training content as necessary, keep training materials up to date
    • Building out BIE’s learnings and knowledge base and global experience sharing initiatives
      • Support BIE codification efforts, e.g., by keeping track of team created materials and fielding requests for information
      • Maintain global distribution list; contribute to and execute global communications such as local offices pages and updates for newsletter, websites, social networks, etc.
      • Participate as note taker in BIE leadership team meetings and distribute notes
      • Support BIE global experience sharing efforts (such as collecting learnings from our weekly global meetings)
      • Provide additional operations support to the BIE people and operations team as required
    • Helping with team culture and engagement efforts such as team surveys and events
      • Maintain an annual calendar of yearly events, driving employee engagement, experience sharing
      • Support efforts to scale BIE team globally
        • Be an evangelist for BIE
        • Help to collect testimonials from clients, teams and partners
        • Identify opportunities for increased efficiency, creating templates using our systems (Notion, Salesforce, etc.)
      • Coordinate and help launch regular cadence of surveys and feedback from BIE team members (e.g., eNPS and monthly pulsechecks) and feedback from partners and case teams (e.g., NPS program)
      • Be a culture carrier for BIE team

    Special Projects: As needed. Examples include:

    • Support on attendees tracking and content development for EDIs
    • Content creation for BIE team and leadership events


    • BA/BS degree preferred
    • Minimum 3-5 years of high level executive interaction
    • Strong proficiency in Microsoft Windows, Outlook, PowerPoint and Excel
    • Excellent organization, time management and scheduling skills
    • Strong project management skills
    • Entrepreneurial mindset and ability to work on ambiguous and dynamic environment
    • Ability to work productively, both independently and as part of a team
    • Quantitative skills and ability to work with spreadsheets and financial reports
    • Effective written and verbal communication skills
    • Strong customer service focus
    • Ability to meet deadlines, prioritize assignments and juggle multiple tasks simultaneously required
    • Prior experience working with senior level customers/clients, and proven ability to communicate clearly and professionally with senior executives in verbal and written form; demonstrated ability to influence senior contacts (internally, externally) to take action
    • Exercises impeccable judgment when dealing with highly confidential information
    • Proactivity, interest in and ability to learn new tools or ways of working
    • Deep commitment to being a core part of team and enhancing team culture


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