Bain & Company Inc

  • Team Leader, Office Services

    Job Location US-CA-San Francisco
    Job ID
    Posted Date
    Office Services
    Regular Full-Time
    Location : Location
    US-CA-San Francisco
  • Overview

    Seeking a driven, energetic and competent professional to lead the Office Services team at Bain & Company’s San Francisco office. Under the minimal supervision of the West Coast Operations Manager, this individual will work with internal clients and the consulting support team to prioritize work schedules and optimize services at one of the world’s leading consulting companies.


    • Provide daily direction and communication to the San Francisco Office Services team of five team members to ensure support services are executed in a timely, efficient and knowledgeable manner
    • Maintain vendor relationships with courier services, janitorial services, plant maintenance, archiving, and shredding service providers
    • Accounts payable:
      • Code invoices for Office Services using the AP workflow system
      • First line approver of Office Services invoices
    • Conduct new hire/on-boarding Office Services and Life Safety orientations
    • Assign/de-activate building access cards
    • Assign workstations for new starts and coordinate clean-up for departures
      • Work with Technical Support Group to assign extensions and guide teammates on workstation set up
      • Clean and supply vacant workstations for the next employee
    • Maintain office floor maps
    • Place orders with multiple suppliers
    • Ensures appropriate levels of office and kitchen supplies on a daily basis
    • Provide reception coverage for breaks and as otherwise needed
    • Lead Life Safety Team
    • Recognize and acknowledge the skills of team members and utilize their strengths to the benefit of the team
    • Mediate disagreements between team members
    • Provide regular and timely performance feedback, coaching and training
    • Write and administer performance reviews
    • Work as a member/leader of special or ongoing projects that are important to the department and/or the office
    • Use appropriate judgement in upward or broader office communications
    • Build trust and camaraderie between team members
    • Inspire and motivate teamwork for achieving goals
    • Influence valuable changes and positive outcomes
    • Other duties as assigned


    • Proven experience as a team leader working in a demanding corporate environment, preferably professional services with a minimum of 3 years’ experience working in facilities or office services
    • BA/BS degree preferred
    • Strong knowledge of computer software applications required, particularly Outlook, Excel, PowerPoint and Word
    • Excellent communication and leadership skills
    • Excellent organizational and time management skills
    • Natural charisma and leadership
    • Ability to make quick, smart decisions under pressure
    • Ability to meet deadlines, prioritize assignments, juggle multiple tasks simultaneously and deal with highly confidential information
    • Ability to handle stressful situations with poise, understanding and tact





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