Bain & Company Inc

  • Manager, Knowledge Management Program

    Job Location India-New Delhi
    Job ID
    Posted Date
    Knowledge Management
    Regular Full-Time
    Location : Location
    IN-New Delhi
  • Overview



    Bain & Company is one of the top global management consulting firms. In 2004, the firm established its presence in the Indian market by opening the Bain Capability Center (BCC) in New Delhi. BCC has now expanded across regions as Bain Capability Network (BCN), to expand geographic coverage. The BCN plays a critical role in supporting Bain's case teams globally to help with analytics, research and knowledge management across all industries – for corporate cases, client development, private equity diligence or Bain intellectual property.




    The Manager will shape the vision and strategy of Bain’s Knowledge Management team based in Gurgaon and lead a team of professionals in efforts to provide world class services and resources for our industry and capability Practices. The manager will also provide strategic guidance and support to Practice managers in resource planning, hiring, training and professional development.


    The Gurgaon Knowledge Management team includes the Junior Knowledge Associate, Knowledge Associate, Senior Knowledge Associate and Knowledge Specialist roles.  The Program includes strategic and executional responsibilities across 3 primary functions; (1) recruiting, (2) training and (3) professional development & coaching (which encompasses reviews, promotions and compensation).


    The Manager will also lead PPK’s Logistics Center of Excellence (COE) whose mission is to partner with PPK’s Practices to develop and execute high quality affiliate and client events.    



    KA & KS Program

    • Co-lead the Program for the Knowledge Management team at the BCN in collaboration with other Program Manager(s). This role will have program oversight for ~40 people and direct oversight for 1 Program Team Leader
      • Responsibilities are shared with the other Program Manager(s) across the three functions and four population groups with opportunities to rotate over time

    • Manage, develop and provide guidance to the Knowledge Management Program Team
      • Set team and individual goals, design and track corresponding metrics
      • Ensure timely, zero-defect completion of responsibilities and duties
      • Drive continuous operational improvement and excellence
      • Proactively resolve problems, remove roadblocks, escalate issues as needed

    • Evolve and expand the Knowledge Associate team and the India-based Knowledge Specialist team in alignment with PPK, Practice and BCN objectives
      • Develop ongoing dialog with key stakeholders to understand future and changing needs
      • Adapt role definitions and organizational structure accordingly
      • Lead recruiting, training and induction efforts
      • Act as part of the BCN leadership team; involved in steering and implementing on-the-ground office operations

    • Develop a high-performing, customer-oriented team culture
      • Build relationships with the Practice and Knowledge Management customers to understand priorities, gather feedback, and provide regular updates
      • Develop professional development plans, provide coaching/training/growth opportunities, recognize accomplishments
      • Oversee semi-annual performance review process, recommend and co-create ratings with the practices, oversee annual promotion process
      • Design compensation and incentive systems (with HR), drive performance management processes

    • Serve as an advocate for the entire Knowledge Management team; ensure integration with other teams in the office
    • Perform other related duties as assigned or as responsibilities dictate
    • Provide support for new projects and initiatives as they arise


    Logistics Center of Excellence (COE)


    • Oversee the strategy and execution of PPK affiliate and client events that fall within the purview of the PPK Logistics COE
    • Establish the approach for prioritizing logistics support needs semi-annually, as well as establishing a mechanism for capturing and prioritizing ad hoc support 
    • Manage staffing of internal COE resources; manage relationships with external event planning providers (e.g. destination management companies)
    • Understand the practice goals, curriculum and vision.  Recommend ideas to program owners on best way to execute against their objectives
    • Oversee execution of logistics by COE staff (~2-3 people) and external event planning providers for individual programs.  Accountable for all portions of the program coming together to create a successful event.  Ensure capture and implementation of best practices across meetings



    • Undergraduate degree from tier-1 school/university with strong academic credentials, analytical ability and leadership skills; preferably an MBA from top tier business school
    • 10+ years of experience in a professional services firm environment with exposure to one or more of the following functional disciplines: knowledge management, consulting, strategic planning, business research
    • Excellent communication and presentation skills, can drive senior level discussions succinctly to favorable outcomes
    • Maturity to lead by example, willingness to get into detail as required while also balancing delegation effectively
    • Willingness and ability to travel
    • Ability to deal with ambiguity and develop open ended ideas to practical results
    • Strong proficiency in Excel, Microsoft Power Point, and Word
    • 5+ years of experience in managing large teams




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