Bain & Company Inc

  • Help Desk Coordinator

    Job Location US-MN-Minneapolis
    Job ID
    Posted Date
    Information Technology
    Contract to Permanent (Full Time)
    Location : Location
  • Overview

    This position’s primary role is to service the IT support needs of our user base in a demanding results-oriented environment. This role is expected to deal with the majority of calls and emails to the Help Desk using a variety of problem solving techniques, while maintaining a high level of customer satisfaction.  This person will learn support skills in a pressurised environment and be able to expand their technical ability across a range of software, hardware and mobile platforms.


    • Be the primary contact for IT related problems and issues for Bain employees
    • Take ownership from start to finish of the investigation, troubleshooting, and resolution of hardware and software problems on computer systems and other supported hardware (mobile devices, phones, voicemail, projectors, etc.) 
    • Perform consistent follow-up with user to ensure complete resolution and user satisfaction
    • Maintain accurate inventory database, repair log and activity log
    • Proactively identify and complete TSG projects that add value to the department and/or our customers
    • Enforce TSG guidelines and policies to ensure data integrity, system reliability and data security while providing essential flexibility to end users
    • Build and deploy standard notebook and desktop computers
    • Support Audio-Visual equipment (Projectors, Videoconference Units)
    • Use Active Directory to create and manage user accounts and set permissions
    • Develop best practices in the IT environment through experience sharing
    • Coordinate off-site repairs with external vendors
    • Participate in Global projects if requested
    • Work with other TSG staff to test new applications and upgrades
    • Lead end user training programs
    • Provide off-hours, weekend and holiday pager coverage as needed


    • Excellent customer service skills are paramount to success in this position
       o Empathy with the IT end-user experience
       o Proactive service
       o Results oriented
    • Bachelor’s degree in Computer Science, Management Information Systems or related field, or an equivalent combination of education, training and experience is required
    • 3+ years previous corporate experience strongly preferred
    • Demonstrated interest and aptitude in technology and technical issues
    • Proactive, confident and self-motivated
    • Strong time management and prioritization skills in a multi-tasking environment
    • Ability to work well in a team environment
    • Calm and clear thinking under pressure
    • Aptitude for analytical problem resolution
    • Ability to occasionally work extended hours, including evenings and weekend hours to meet project deadlines or resolve issues





    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed