Bain & Company Inc

  • Knowledge Management Specialist (Consumer Products & Retail)

    Job Location FR-Paris | BE-BRU-Brussels | UK-London | DE-Munich | CH-Zurich
    Job ID
    Posted Date
    Knowledge Management
    Regular Full-Time
    Location : Location
  • Overview



    Bain & Company is a leading global consulting firm, serving clients from offices in all major cities. We work with top executives to help them make better decisions, convert those decisions to actions and deliver the sustainable success they desire. We are passionate about achieving results for our clients (our public clients have historically outperformed the stock market 4:1).




    Knowledge Management is critical to harness the best of our consulting staffs’ individual and collective expertise. For over 20 years, Bain’s practices have supported teams across the globe with industry, capability, and enabler expertise and knowledge. Our practices are critical to Bain’s commercial success and are a key strategic priority.


    The Consumer Products and Retail Practice Team is a global group that supports both the Consumer Products (CP) and Retail industry verticals.  Along with being one of the flagship industry practices at Bain, this practice is recognized within the firm as a passionate, energetic and innovative team. 


    Knowledge Specialists play a critical role in supporting Bain’s ability to deliver outstanding results for our clients. Candidates should have a strong interest in leading our end-to-end knowledge management processes, including knowledge capture operations, playing a leadership role in coordinating with other practices globally, and working closely with the Practice Team on practice strategy and operations, product development and other special projects. We are looking for a forward-thinking individual who has a desire to develop expertise within the consumer products and retail industries. Prior experience in these sectors is a plus (but not a requirement).


    This position is a full-time position supporting our Consumer Products (CP) & Retail practice areas in the EMEA region, reporting to a Knowledge Team Leader in Paris, and sitting within a larger global Practice Team.



    Lead the capture and sharing of Bain’s knowledge base within Bain’s EMEA Consumer Products and Retail industry verticals. 

    • Capture and process knowledge onto Bain’s global intranet platform from client development and case team efforts
      • Coordinate with other Knowledge Specialists to identify cross practice content priorities and identify gaps in the knowledge base
      • Communicate with case teams and practice affiliates to understand work and solicit most relevant content
      • Manage metadata to facilitate user searching
    • Package and codify Bain’s best thinking into insights, consistent with Bain’s confidentiality guidelines
    • Manage and maintain Practice page(s) on Bain’s intranet; ensure best materials are represented and shared


    Arm Partners and other members of the consulting staff with the best internal and external content to demonstrate our expertise.

    • Provide value-added front-line support to case teams by sharing curated “best of” Bain content, experience and perspectives
    • Connect experts during case selling and serving situations
    • Support proposal development in select situations e.g. customized experience slides
    • Stay at the forefront of consumer products and retail industry innovations via external research, connecting with Bain experts, and coordinating with case teams
    • Help package additional industry insights, collaborating with our Information Services department, to enhance our knowledge base 


    Support the Practice Leadership and Practice Managers as they execute the practice strategy and manage practice operations. 

    • Track and analyze underlying drivers of practice performance and aid in strategic planning process
    • Assist with the content planning and logistics for annual practice meetings
    • Support practice affiliate engagement, including the preparation for experience sharing calls and publications
    • Drive practice affiliate communications, including preparation for experience sharing calls
    • Support Bain brand building efforts as needed (in coordination with Marketing) 


    Actively contribute to the global Consumer Products & Retail practice and broader Product, Practice, & Knowledge team  

    • Help to direct, coach, and oversee a more junior practice member’s work (usually a Knowledge Associate based in New Delhi)
    • Participate in (and sometimes lead) global team trainings, group projects, experience sharing, mentoring, and other initiatives
    • Contribute to the continuous improvement and innovation of global CP & Retail Practice processes and initiatives
    • Regularly communicate issues and progress to Manager(s)
    • Demonstrate flexibility with the changing dynamic of industry, the leadership, and commercial demands for knowledge
    • Contribute as a member of PPK and the larger Bain community (e.g. participates in PPK group projects, training, experience sharing, mentoring and other initiatives, etc.)



    • Minimum BA or equivalent undergraduate degree with strong academic credentials
    • 5+ years of experience preferred, ideally in a professional services firm environment, or in a Consumer Products or Retail company, with exposure to one or more of the following disciplines: knowledge management, research, strategic planning, business development, consulting, marketing, product development, and/or project management
    • Passionate about Consumer Products and Retail, eager to learn about industry dynamics
    • Driven by intellectual curiosity with the ability to self-motivate and work independently
    • Pragmatic and results-focused; ability to prioritize tasks and make decisions
    • Superior customer service attitude and ability to keep calm under pressure
    • Good business sense combined with structured problem-solving and analytical abilities
    • Organized and attentive to detail
    • Collaborative teammate
    • Strong communication and presentation skills, i.e. ability to engage and lead a discussion with senior business executives within Bain and to package compelling materials for senior audience
    • Excellent written and verbal ability: business-level English language skills required
    • Proficiency in Microsoft Excel, Power Point, and Word, interest in big data and advanced analytics appreciated




    We are proud to be publicly recognized around the globe as a great place to work. Bain has ranked as a top company in Glassdoor’s “Best Places to Work” list for the past decade. Our global offices share a diverse and energetic environment and we are committed to fostering a supportive and positive culture.


    The Knowledge Specialist role provides an exciting, long-term career path within Bain. We invest in your development with regular and customized training as you progress. This role offers the opportunity to learn and grow for years within a supportive and collaborative department, and to develop marketable industry expertise. We offer a competitive base salary and bonus. In addition, Bain’s comprehensive benefits program is carefully designed to help meet the needs of you and your family for security and protection.


    Please note that all resumes and applications must be submitted in English. 







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