Bain & Company Inc

  • Manager, Human Resources

    Job Location US-CA-San Francisco
    Job ID
    Posted Date
    Human Resources
    Regular Full-Time
    Location : Location
    US-CA-San Francisco
  • Overview

    The Manager, Human Resources directs activities across core functional areas of Human Resources in the Bay Area (San Francisco and Palo Alto) to ensure delivery of high quality service.


    • Work with HRVP to develop people strategy and implement tracking and performance against plan
    • Oversee HR programs and activities including Induction, Compensation and Benefits, Employee Relations, Feedback Systems (surveys and performance review processes), International Transfers, CSS Recruitment, HRIS and Exit procedures
      • implements global HR programs and designs local programs as necessary
      • works collaboratively with management team on various initiatives and programs including performance management, compensation, learning and development, global training, communication (office-wide, class-specific, individual), connectedness, promotion processes, and retention
    • Takes leadership role in employee relations and risk management
      • Keeps abreast of existing/ changing employment laws
      • Works with Employee Risk Management (ERM) team to update all policies/practices as needed to stay compliant with local employment law affecting the local office
      • Advises/educates management as necessary
      • Provides HR advice on tricky situations, e.g. Performance mgmt.
      • Monitors policy decisions to ensure appropriate outcomes
      • Encourages employees to come to HR with potential risk issues
      • Investigates, advises on and oversees appropriate follow-up for routine employee relations complaints; coordinates with senior leadership and ERM team on serious issues
      • Partners with ERM team to conduct risk management training for local leadership team
      • Works with OH/HRP to ensure events are planned and executed consistent with our policies
      • Ensures alcohol policies and BDPs are followed
    • Manages and helps to facilitate actions from the bi-weekly HR/PD committee’s meetings.
    • Responds to employee concerns
      • acts as an ombudsman and “eyes and ears” of office or region (morale, culture, overall employee satisfaction)
    • Manages daily operations of the HR departments reflecting the highest levels of service orientation
      • coaches and develops HR employees
      • ensures highest-quality HR processes
      • develops reporting procedures and methods to establish accountability and measure success
      • manages annual operating budgets
    • Liaises with Support management to ensure proper programs and activities for Support employees
    • Actively participates as member of worldwide HR Manager team
      • participation in regional HR Manager calls and annual WW HR Manager meeting
      • ad hoc project work and experience sharing as necessary
    • Performs special office, regional or global projects as required



    • Demonstrated experience acting as a trusted advisor to management regarding human resource issues
    • Demonstrated experience resolving complex employee relations issues
    • Detailed knowledge of local employment laws, as well as immigration laws preferred
    • Strong analytic capabilities
      • ability to use data to generate insights and recommend actions
    • Strong interpersonal, communication and project management skills
      • ability to juggle multiple priorities and meet deadlines
      • solid organizational skills and attention to detail
      • strong process skills of follow up and follow through
    • Sound judgment when dealing with highly confidential information
    • Ability to work productively both independently and as an integral member of various teams
    • Ability to interact with employees (at all levels) in a fast paced environment, under pressure, remaining flexible, proactive, resourceful and efficient, with the highest levels of professionalism
    • Ability to travel locally (on a regular basis to Palo Alto) and regionally (several times per year)



    • Bachelor’s Degree in Human Resources Management; Psychology or Business related discipline
    • Comprehensive knowledge of all functional areas of Human Resources typically gained through at least 8 years of progressive Human Resource experience is required.
    • Experience in a professional services environment is highly desirable
    • Demonstrated experience acting as a trusted advisor to management regarding human resource issues
    • Demonstrated experience resolving complex employee relations issue
    • Demonstrated experience managing staff


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