Bain & Company Inc

  • Americas Knowledge Specialist (Customer Strategy and Marketing)

    Job Location US-IL-Chicago | US-TX-Dallas | US-TX-Houston
    Job ID
    Posted Date
    Research & Analysis
    Regular Full-Time
    Location : Location
  • Overview

    Practice Overview:

    The Customer Strategy & Marketing (CS&M) Practice is a global capability that works across all of Bain’s industries. It is comprised of various products including Loyalty and Net Promoter System (NPS), Employee Engagement (eNPS), Customer Experience, Pricing, Sales & Channel Excellence, Commercial Excellence, Marketing Excellence, Brand Strategy, and Insights & Segmentation. The Practice is one of the fastest growing capabilities at Bain.

    Job Description:

    Knowledge Specialists play a critical role in supporting Bain’s ability to deliver outstanding results for our clients. Knowledge Management is critical to harness the best of our consulting staffs’ individual and collective expertise, and to make it available to our broader firm. This position is a full-time role supporting our Global Customer Strategy & Marketing practice area. The preferred location is Dallas, Houston or Chicago. This is a global role reporting into the Senior Knowledge Specialist for the Customer Strategy & Marketing Practice.



    • Supports case teams to deliver extraordinary value to our clients
      • Coordinates and manages the capture and sharing of Bain’s knowledge base across the Global Customer Strategy & Marketing practice area
      • Captures case-related information from client development and case team efforts into Bain’s global intranet platform. This includes the capture and processing of case summaries, proposals, case examples, capability and product insights, tools and templates, as well as the meta-tagging of case information to facilitate user searching
      • Contacts client case teams and practice affiliates to understand work and solicit best content to fill ongoing practice content needs
      • Coordinates with other Knowledge Specialists to identify cross practice content priorities and works as part of a team to capture and codify materials
      • Contributes to periodic product updates: identifying priority Bain cases, executing research and analysis, codifying case examples and packaging insights
      • Helps create and package content and insights in a manner consistent with Bain’s professional standards guidelines
      • Manages, designs and maintains capability area Practice site(s) on Bain’s intranet; ensures newest cases and insights are represented; identifies content gaps
      • Reviews Knowledge Management and other relevant progress metrics to improve how Bain captures and shares its intellectual property (IP)
      • Helps identify leading Bain experts & develops credential materials on key topics within the practice area
      • Conducts external market research to identify key trends, issues and players as relevant to the product portfolio
    • Provides support to Partners and other members of the consulting staff on selling and serving activities
      • Helps arm client development and case teams with the “latest and greatest” Bain capability and industry perspectives
      • Assists with proposal development in select situations (e.g. credentials)
    • Supports the Practice Leadership team and Practice Area Managers as they develop Practice Strategy and manage Practice Operations
      • Tracks and analyzes underlying drivers of practice revenue growth
      • Supports content planning and logistics for annual practice meetings
      • Assists with practice affiliate communication including the preparation for experience sharing calls and newsletter publications
      • Supports Bain brand building efforts as needed (coordinates with Marketing)
      • Assists in project management of team resource(s) in New Delhi
    • Serves as a member of Bain’s global Product, Practice & Knowledge team according to Bain’s Operating Principles:
      • Contributes as a member of a larger team (e.g., participates in Product, Practice & Knowledge group projects, training, experience sharing, mentoring and other initiatives, etc.)
      • Regularly communicates issues and progress to manager(s)
      • Demonstrates flexibility with the changing demands of industry, the Leadership team, commercial demand for varying products
      • Liaises with others as necessary, including members of the global services departments
    • Supports new product development and deployment efforts as needed
      • Ensures internal teams have best content at the beginning of the effort
      • Communicates key needs of the market based off of internal demands of the Practice
      • Manages all the new content processing and updates to Intranet
      • Helps to ensure that the commercial deployment plan is executed with success


    • Passion for business issues, in particular those related to Bain’s Customer Strategy & Marketing product portfolio
    • BA or equivalent undergraduate degree required with strong academic credentials; MBA would be a bonus
    • 3+ years experience in a professional services firm environment with exposure to one or more of the following functional disciplines: knowledge management, consulting, marketing, finance, strategic planning, business development, product development, and/or project management
    • Attentive to detail, very organized, and able to maintain a structured working style in a dynamic and fast-paced environment
    • Superior customer service attitude and ability to contribute on a team
    • Ability to self-motivate, manage concurrent projects, and work semi-autonomously with remote manager and team(s)
    • Willingness to be flexible to meet the needs of the practice and case teams
    • Excellent written and verbal communication skills
    • Strong problem solving and analytical abilities
    • Good business sense combined with structured problem-solving and analytical abilities
    • Ability to keep calm under pressure, prioritize tasks and quickly move to decision-making
    • Strong communication and presentation skills, i.e. ability to engage and lead a discussion with senior business executives within Bain
    • Strong proficiency in Excel, Microsoft Power Point, and Word





    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed