Bain & Company Inc

Product Specialist - Organisation & HR Analytics

US-MA-Boston | US-IL-Chicago
Job ID
2018-2635
Posted Date
1/11/2018
Category
Next Generation Product Management
Type
Regular Full-Time
US-MA-Boston

Overview

Position Summary

  • Do you want to help shape the future of the consulting industry?
  • Do you want to work with Bain's most senior stakeholders on a key Global priority?
  • Do you want the variety and dynamism of a start-up environment within the comfort of a major management consultancy?

Bain & Company is one of the world's leading global business consulting firms, serving clients across six continents. It was founded in 1973 on the principle that consultants must measure their success in terms of their clients' financial results. Bain's clients have outperformed the stock market 4 to 1. With offices in all major cities, Bain has worked with over 4,150 major multinational and other corporations from every economic sector, in every region of the world.

 

A career at Bain & Company will provide the opportunity to learn in a collaborative teaming environment, drive impact to support our 'Results' mission statement. The firm has a passionate and rich culture that offers an unparalleled business experience that can carry throughout a career.  We hire dynamic individuals that are dedicated to achieving both personal and professional goals.  To learn more about the firm, please visit www.bain.com.

 

SUPPORT AND ENABLE THE NEXT-GENERATION OF CONSULTING TOOLS

Bain's Next-Generation Product Management (NGPM) team has been set up to help Industry and Capability practice areas turbocharge their Intellectual Property in new ways, including through use of technology tools (Technology Product Management), Benchmarks, and new Delivery models.

 

The Technology Product Management team within NGPM works with Bain practice areas to develop software tools that take Bain beyond traditional PowerPoint and Excel as the core tools. The result is a greater ability to sell cases effectively, serve clients efficiently, and drive capability transfer. In short, it is about better results that enhance our clients' and our own competitiveness.

 

Examples of technology products recently launched by the NGPM team include the Bain Integrator, the Bain Org Navigator, the Bain Org Architect, the Bain Spend Cube, and Justinmind.

 

The Technology Product Management team is seeking a Specialist to reinforce the team and provide support and advice to case teams looking to use Organizational Design tools for their casework (e.g. the Bain Org Architect). We will consider candidates who are based in Chicago, Boston or are willing to relocate to these areas.

Responsibilities

OBJECTIVE:      

  • Enable consulting case teams to be proficient in using new organizational design and analysis tools developed by the Technology Product Management team (e.g. the Bain Org Architect)
  • Increase awareness and adoption of Org Analytics tools within Bain
  • Identify and synthesize tool improvement opportunities
  • Troubleshoot and escalate technical problems related to tool implementation

KEY RESPONSIBILITIES:

Technology Tool Selection and Enhancements

  • Understands the Bain Organisational Design and Analysis toolkit, and uses this to  advise consulting case teams on which Org Analytics solutions to use for specific client situations, in conjunction with practice tool owners
  • Supports case teams to assess feasibility of Org Analytics solutions given client’s technology infrastructure
  • Collects, aggregates, and synthesizes user feedback to support the practices in developing and prioritizing tool enhancements and roadmap
  • Works closely with the tool vendor(s) to triage/support client-specific enhancements, develop Bain-specific enhancements, and understand/influence update roadmap to better align tools with Bain Intellectual Property

Hands-On Technical Support and Case Team Training

  • With the NGPM Technology Product Management team and the practices, develops and refines case team training manuals, user guides, and instructional videos
  • Manages demo site and delivers demos to consultants and occasionally to end-client users
  • Advises case teams on how to use full tool capabilities, and types of analysis possible
  • Trains new users on typical product lifecycle, processes and Bain best practices following case kick off
  • Serves as first-line support for user queries and escalates issues to vendor
  • Occasionally supports consulting case team at the client site

Technology Product Awareness and Adoption

  • Prepares marketing videos and collateral for internal tool marketing as well as client proposals
  • Provides new/pipeline case teams with relevant examples from previous tool users (e.g. dashboard screenshots, training materials, executive presentations)

Administration

  • Supports tracking of active and pipeline cases, and generates periodic reports on technology tool usage
  • Monitors financial and usage profile of  tools
  • Coordinates with teams to capture and disguise tool-relevant documentation after Bain team engagement has ended

Qualifications

REQUIRED

  • Bachelor's Degree with some focus in quantitative analytics/business
  • Experience or interest in organizational design and analysis or business research/analysis
  • Ability to quickly pick up and apply complex technical skills
  • Strong abilities in problem definition and problem solving
  • Excellent oral and written communication skills
  • Proven ability to work effectively in diverse and distributed teams
  • Ability to work well with all levels within Bain and at client
  • Facility to discuss technical issues with a non-technical audience
  • Comfort working independently in a fast-paced environment

DESIRABLE

  • Experience with use of organizational design and analysis software such as OrgVue, OrgPlus, OrgPublisher
  • Software product management and support experience

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