Bain & Company is recognized as one of the top international management consultancy firms. We assist major corporations worldwide with strategy formulation, acquisitions, organizational design and performance improvement.
Based in our EMEA Shared Service Centre (SSC) in Warsaw, the role is to provide support and expertise on a variety of cutting edge tools to ensure their effective use by Bain consultants.
The Advanced Product Support initiative aims to equip Bain consulting teams with expertise in advanced analytical tools. It is an internal team dedicated to providing data analysis and support consultants across the world, focused on learning, using and training specialized software.
The Advanced Product Support members will work remotely for the people they support and therefore, will require excellent interpersonal skills and the ability to forge strong and successful working relationships without face-to-face interaction. This role requires interactions with Global Operations team members and consulting case teams across all Bain offices.
Advanced Product Support Specialists are expected to operate fluently in English and Polish at C2 level. In addition the same level is desirable in at least one other language of operation.
This position will suit an intelligent and ambitious individual. It will provide many learning opportunities for a hardworking team player who is motivated by consistently achieving high standards.
Tasks and responsibilities listed below are potential areas of support. Each Advanced Product Support Specialist will be asked to support a subset of tools and then broaden and/or deepen their knowledge over time.
Learn and use the tools
Communicate with case teams and potentially clients
Set up new case teams on the tools
Be the first point of contact for technical support (help desk)
Coach team members and document tool guides
Prior experience in some of these activities is required. Sr. Specialist will have the opportunity to work with a range of tools that support the following types of analysis:
Hours & travel