Primary responsibility is to support the Bain NPS® Loyalty Forum, a networked learning organization, to help leading firms effectively use NPS (Net Promoter® System) and related customer loyalty levers to enable customer-led growth. This person will work with the Forum Director and Bain partners to identify and recruit Forum members and will develop compelling events and other programs for the members, with a particular focus on content and structure. These activities will definitely include regular meetings, and may include virtual seminars, newsletters, videos, recommended readings, joint surveys, benchmarking studies and other research, training materials and seminars, and online conversations between members. Maintain on-going relationship with members to understand what additional activities and services they would value from the Forum. Continually upgrade and innovate Forum offerings based on these member learnings. Help codify and accumulate learnings from experience of member companies for Bain's Customer Strategy & Marketing Practice.