Bain & Company Inc

  • NPS Forum, Senior Content and Events Specialist

    Job Location US-MA-Boston | US-DC | US-TX-Dallas | US-IL-Chicago | US-CA-Los Angeles | US-GA-Atlanta | US-CA-San Francisco
    Job ID
    Posted Date
    Regular Full-Time
    Location : Location
  • Overview

    Primary responsibility is to support the Bain NPS® Loyalty Forum, a networked learning organization, to help leading firms effectively use NPS (Net Promoter® System) and related customer loyalty levers to enable customer-led growth. This person will work with the Forum Director and Bain partners to identify and recruit Forum members and will develop compelling events and other programs for the members, with a particular focus on content and structure. These activities will definitely include regular meetings, and may include virtual seminars, newsletters, videos, recommended readings, joint surveys, benchmarking studies and other research, training materials and seminars, and online conversations between members. Maintain on-going relationship with members to understand what additional activities and services they would value from the Forum. Continually upgrade and innovate Forum offerings based on these member learnings. Help codify and accumulate learnings from experience of member companies for Bain's Customer Strategy & Marketing Practice.


    • Develop compelling events for the NPS Loyalty Forum members, particularly regarding content and structure.
    • Maintain on-going relationship with members to continuously evolve the value proposition for Members, always evaluating and developing additional activities and services.
    • Work with Bain partners, Forum members and external parties to identify and recruit new Forum members.
    • Identify, hire and manage external “partners” who we may bring in to help with the process and ad hoc Bain resources, as needed.
      • Assist in recruiting external guest speakers for Forum meetings/events.
      • Create summary material (written and video) from events and interviews to distribute to members. Requires deep understanding of Forum content and ability to repackage the insights in compelling ways.
      • Identify, develop and execute additional activities and materials, based on assessment of their value to members and to Bain, such as:
      • Virtual seminars
      • Newsletters
      • Videos
      • Recommended readings
      • Joint/syndicated surveys
      • Benchmarking studies
      • Other research
      • Training materials and seminars
      • Online conversations between members
      • Self-assessments
      • “Vendor evaluation toolkit”
    • Help codify and accumulate learnings from experience of member companies for Bain's Customer Strategy & Marketing Practice.


    • Must have a minimum of 7 years of professional experience, including at least 3 years of previous consulting experience (preference to those from strategy consulting background)
    • Preference for candidates with understanding of Customer Experience concepts, including NPS
    • Preference for MBA or master’s degree with outstanding academic credentials
    • Experience and proficiency creating high quality PowerPoint presentations
    • Demonstrated problem solving and organizational skills, and a proven self-starter
    • Ability to structure and lead complex business research and analysis in fast-paced environment, as well as the skills to drive to pragmatic business insights
    • Ability to develop peer-level relations with senior business executives
    • Ability to work effectively with internal and external individuals at all organizational levels
    • Outstanding organizational and verbal/written communication skills
    • Ability to travel (averaging one week per quarter)


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