Bain & Company Inc

Senior Advanced Product Support Specialist

PL-Warsaw
Job ID
2017-2542
Posted Date
10/2/2017
Category
Research & Analysis
Type
Regular Full-Time
PL-Warsaw

Overview

The Company

Bain & Company is recognized as one of the top international management consultancy firms.  We assist major corporations worldwide with strategy formulation, acquisitions, organizational design and performance improvement.

 

 

The Role

Based in our EMEA Shared Service Centre (SSC) in Warsaw, the role is to provide support and expertise on a variety of cutting edge tools to ensure their effective use by Bain consultants.

 

The Advanced Product Support initiative aims to equip Bain consulting teams with expertise in advanced analytical tools. It is an internal team dedicated to providing data analysis and support consultants across the world, focused on learning, using and training specialized software.

 

The Advanced Product Support members will work remotely for the people they support and therefore, will require excellent interpersonal skills and the ability to forge strong and successful working relationships without face-to-face interaction. This role requires interactions with Global Operations team members and consulting case teams across all Bain offices.

 

Advanced Product Support Specialists are expected to operate fluently in English and Polish at C2 level. In addition the same level is desirable in at least one other language of operation.

 

This position will suit an intelligent and ambitious individual. It will provide many learning opportunities for a hardworking team player who is motivated by consistently achieving high standards.

 

Responsibilities

Tasks and responsibilities listed below are potential areas of support. Each Advanced Product Support Specialist will be asked to support a subset of tools and then broaden and/or deepen their knowledge over time.

 

  1. Tasks

Learn and use the tools

  • Learn complex software quickly
  • Apply innovative solutions in building analysis using the software
  • Work and balance time on various analytical requests such as geodemographic mapping, text analytics, data analysis and visualization

 

Communicate with case teams and potentially clients

  • Scope of requests and assess the time and effort required to deliver flawless answers
  • Effectively communicate analysis, results, and tools deployment methods to case teams
  • Become a recognized and sought after expert regionally and/or globally

 

 

Set up new case teams on the tools

  • Set up case teams with required licenses and tool-configuration
  • Deliver internal technical demos remotely
  • Provide training on the software for other team members and consulting case teams

 

Be the first point of contact for technical support (help desk)

  • Provide clear, timely and action-focused answers and instructions
  • Liaise with the software vendor on requests needing more complex technical support

 

Support tool-development

  • Capture feedback from case teams to inform tool-enhancements
  • Share relevant best practices from case work for cross-tool learnings
  • Support the development and launch of new tools as required

 

Coach team members and document tool guides

  • Teach junior colleague on how to use tools most effectively
  • Take ownership of tools support material

 

 

  1. Type of tools and support

Prior experience in some of these activities is required. Sr. Specialist will have the opportunity to work with a range of tools that support the following types of analysis:

  • Data Cleaning, Blending and Analytics
  • Data Visualization
  • Text Analytics, Social Media and Web Scraping
  • Geodemographic Mapping
  • Experience with data extraction, transformation and loading (ETL)

 

Qualifications

  • Ability to learn new tools and techniques quickly
  • Ability to analyze and solve problems methodologically
  • Ability to multi-task under pressure while maintaining a professional, customer-focused attitude
  • Team orientation with ability to work autonomously
  • Efficiency, accuracy and commitment to meeting deadlines
  • Excellent communication and listening skills
  • Outstanding organization, prioritization and time management skills
  • Aptitude for practical and innovative problem solving with good attention to detail
  • Proactive approach to learning and personal development
  • Openness to giving and receiving feedback
  • Interest in the substance and commercial impact of Bain’s work
  • Ability to clearly explain results of work and share knowledge with other team members
  • Enthusiasm, dedication, motivation in working with technology and supporting others on its use, driven by delivering insights through analysis
  • Good understanding of business problems Bain is addressing for clients
  • Sound understanding of advanced analytics techniques
  • Ownership of workstreams, with limited direction and support
  • Ability to derive sound business insights from own work streams
  • Ability to guide case teams on appropriate tool usage and analyses

 

 

Qualifications

Essential

  • Fluent English at C2 level (or Cambridge Certificate of Proficiency in English)
  • Fluent Polish at C2 level
  • 2+ years of prior work experience in relevant fields (data analysis, consulting)
    • Master’s degree within Social Sciences, Natural Sciences, Engineering, Statistics, Economics, computer science or software design/development or a comparable combination of education, training and experience
  • Strong knowledge in some of the following topics: data blending and visualization, geospatial analysis, text analytics, web scraping and understanding of Excel
  • Substantial experience in using Alteryx, Tableau, SQL

 

 

Desired

  • Fluent at C2 level in at least one of the following languages: German, Spanish, or French
  • Experience in using R and Python for data wrangling and exploration

 

 

Hours & travel

  • Working hours will be set to accommodate service needs in supported Bain offices
  • Some ad-hoc travel will be required (~20%) for training purposes and on-site support for consultant teams and/or clients

 

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