Bain & Company Inc

Team Leader, Office Services

US-CA-San Francisco
Job ID
2017-2533
Posted Date
9/19/2017
Category
Office Services
Type
Regular Full-Time
US-CA-San Francisco

Overview

Seeking a driven, energetic and competent professional to lead the Office Services team at Bain & Company’s San Francisco office. Under the minimal supervision of the West Coast Operations Manager, this individual will work with internal clients and the consulting support team to prioritize work schedules and optimize services at one of the world’s leading consulting companies—the only company ranked by Glassdoor as the #1 Best Place to Work three times.

Responsibilities

  • Provide daily direction and communication to the San Francisco Office Services team of four team members to ensure support services are executed in a timely, efficient and knowledgeable manner
  • Maintain vendor relationships with courier services, janitorial services, plant maintenance, archiving, and shredding service providers
  • Accounts payable:
    • Code invoices for Office Services using the AP workflow system
    • First line approver of Office Services invoices
  • Conduct new hire/on-boarding Office Services and Life Safety orientations
  • Assign/de-activate building access cards
  • Assign workstations for new starts and coordinates clean-up for departures
    • Work with Technical Support Group to assign extensions and guides teammates on workstation set up
    • Clean and supply vacant workstations for the next employee
  • Maintain office floor maps
  • Place orders with multiple suppliers
  • Ensures appropriate levels of office and kitchen supplies on a daily basis
  • Provides reception coverage for breaks and as otherwise needed
  • Lead Life Safety Team
  • Recognize and acknowledge the skills of team members and utilize their strengths to the benefit of the team.
  • Mediate disagreements between team members
  • Provide regular and timely performance feedback, coaching and training
  • Write and administer performance reviews
  • Work as a member/leader of special or ongoing projects that are important to the department and/or the office.
  • Use appropriate judgement in upward or broader office communications
  • Build trust and camaraderie between team members
  • Inspire and motivate teamwork for achieving goals
  • Influence valuable changes and positive outcomes
  • Other duties as assigned

Qualifications

  • Proven experience as a team leader working in a demanding corporate environment, preferably professional services with a minimum of 3 years’ experience working in facilities or office services
  • BA/BS degree preferred
  • Strong knowledge of computer software applications required, particularly Outlook, Excel, PowerPoint and Word
  • Excellent communication and leadership skills
  • Excellent organizational and time management skills
  • Natural charisma and leadership
  • Ability to make quick, smart decisions under pressure
  • Ability to meet deadlines, prioritize assignments, juggle multiple tasks simultaneously and deal with highly confidential information
  • Ability to handle stressful situations with poise, understanding and tact

 

 

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