Bain & Company Inc

Knowledge Specialist

PL-Warsaw | US-TX-Houston | US-TX-Dallas | BE-BRU
Job ID
2017-2526
Posted Date
9/5/2017
Category
Research & Analysis
Type
Regular Full-Time
PL-Warsaw

Overview

Bain & Company is one of the world's leading global business consulting firms, serving clients across six continents. It was founded in 1973 on the principle that consultants must measure their success in terms of their clients' financial results. With offices in all major cities, Bain has worked with over 5,000 major multinational and other corporations from every economic sector, in every region of the world.

Knowledge Specialists play a critical role in supporting Bain’s ability to deliver outstanding results for our clients.  This position is a full-time role that provides rotational cover and additional support to different practice areas as needs arise in the business. If there are times when no additional practice support is needed, the role may also provide help to busy practices that are fully staffed or to the program, product, or operations teams in Knowledge Management.  The role can be located in Warsaw, Brussels, Houston or Dallas (local languages and relevant work visa required).

 

Responsibilities

  • Coordinates and manages the global or regional capture and sharing of Bain’s knowledge base within the relevant practice area.

 

  • Captures case-related information from client development and case team efforts into Bain’s global intranet platform. This includes the capture and processing of case summaries, proposals, case examples, capability and product insights, tools and templates, as well as the meta-tagging of case information to facilitate user searching
  • Contacts client case teams and practice affiliates to understand work and solicit best content to fill ongoing practice content needs
  • Coordinates with other Knowledge Specialists to identify cross practice content priorities and works as part of a team to capture and codify materials
  • Contributes to periodic product updates: identifying priority Bain cases, executing research and analysis, codifying case examples and packaging insights
  • Helps create and package content and insights in a manner consistent with Bain’s professional standards guidelines
  • Manages, designs and maintains Practice Area site(s) on Bain’s intranet; ensures newest cases and insights are represented; identifies content gaps
  • Reviews Knowledge Management and other relevant progress metrics to improve how Bain captures and shares its intellectual property (IP)
  • Helps identify leading Bain experts & develop credentials materials on key topics within the practice area
  • Conducts external market research to identify key trends, issues and players as relevant to the product portfolio

 

  • Supports the Practice Area Manager and works as a member of the global and regional practice teams to assist with Practice growth and development.

 

  • Help with basic selling and serving efforts: forwarding posted materials promptly, tailoring credentials lists for specific proposals, directing to experts / reference case teams, Information Services department (or known external sources)
  • Contributes to periodic product, service and trend updates: identifying best team experience, executing basic research and analysis, codifying and packaging insights
  • Supports Practice operations (including quality control of Knowledge Associate’s output): compiling newsletters, updating distribution lists and tracking experts, reporting revenue , tracking and analysis of pipeline and bake-off, crafting meeting agendas, affiliate call support, and helping with annual planning process

 

  • Works both independently or in a team according to Bain’s Operating Principles, for example
  • Contributes as a member of a larger team (e.g., participates in Product, Practice & Knowledge group projects, training, experience sharing, mentoring and other initiatives, etc.)
  • Regularly communicates issues and progress to Practice Area Manager(s)
  • Demonstrates flexibility with the changing demands of industry, the Leadership team, commercial demand for varying products
  • Liaises with others as necessary, including members of the global services departments

Qualifications

  • BA or equivalent undergraduate degree required with strong academic credentials
  • 3+ years of experience in a professional services firm environment with exposure to one or more of the following functional disciplines: knowledge management, consulting, marketing, research, strategic planning, business development, product development, and/or project management.
  • Exceptional multi-tasker
  • Good business sense combined with structured problem-solving and analytical abilities
  • Pragmatic and results-focused while still being organized and attentive to detail
  • Ability to keep calm under pressure, prioritize tasks and quickly move to decision-making
  • Driven by intellectual curiosity with the ability to self-motivate and work semi-autonomously
  • Excellent written and verbal ability: business level English language skills required
  • Strong communication and presentation skills, i.e. ability to engage and lead a discussion with senior business executives within Bain
  • Superior customer service attitude and ability to contribute a part of a team
  • Strong proficiency in Excel, Microsoft Power Point, and Word
  • Strong presentation skills – ability to communicate with senior business executives
  • Strong problem solving and analytical abilities
  • Superior customer service attitude and ability to contribute on a team
  • Strong proficiency in Microsoft Excel, Power Point, and Word

 

 

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