Bain & Company Inc

Knowledge Management Specialist (Performance Improvement)

US-DC | US-TX-Dallas | US-TX-Houston | US-IL-Chicago
Job ID
2017-2485
Posted Date
7/24/2017
Category
Research & Analysis
Type
Regular Full-Time
US-DC-

Overview

Bain & Company is one of the world’s leading global business consulting firms serving clients on issues of strategy, operations, technology, organization and M&A. With 53 offices in 34 countries Bain has global reach and collective experience from working with more than 4,600 major multinationals, financial investors and local corporations across every economic sector.

 

Practice Overview:

The Performance Improvement Practice is a global capability that cuts across all of Bain’s industries. It is comprised of company-wide cost transformations (e.g. Sustained Cost Transformation, Zero-Based Budgeting and Redesign, Bain Accelerated Transformation and Complexity Management) and functional and cross-functional excellence in Operations (e.g. Supply Chain, Procurement, R&D) and Support Functions (e.g., Finance, HR, Legal, IT, Shared Services) etc.  The practice is one of the fastest growing segments at Bain. 

Knowledge Specialists play a critical role in supporting Bain’s ability to deliver outstanding results for our clients.  Knowledge Management is critical to harness the best of our consulting staffs’ individual and collective expertise, and to make it available to our broader firm. 

 

This position is a full-time role supporting our Performance Improvement Practice with a focus on the Americas region.  Our preferred locations are Dallas, Houston and Washington DC, but we are open to other Bain offices in the US as well.  This is a regional role reporting into the Americas Practice Area Manager for the Performance Improvement Practice. 

 

We are looking for an individual who has a strong interest in understanding how to optimize business operations and can run our end-to-end knowledge management processes, play a leadership role in coordinating with other practices, and can work closely with the Practice Area Manager and Knowledge Specialists on projects supporting practice operations and product development.

Responsibilities

  • Coordinates and manages the capture and sharing of Bain’s Performance Improvement Practice knowledge and experience base
    • Captures case-related knowledge from Americas Performance Improvement client development and case team efforts and shares them via Bain’s global intranet platform. This includes the capture and processing of case summaries, proposals, case examples, capability and product insights, tools and templates, as well as the meta-tagging of case information to facilitate user search
    • Contacts Performance Improvement client case teams and practice affiliates to understand nature of the work and solicit best content to fill ongoing practice content needs
    • Coordinates with other Knowledge Specialists to identify cross practice/capability content priorities and works as part of global team to capture and codify materials
    • Contributes to periodic product updates: Identifying most relevant Bain cases, executing research and analysis, codifying case examples and packaging insights
    • Helps create and package content for maximum insight in a manner consistent with Bain’s professional standards guidelines
    • Manages, designs and maintains Product Pages on Bain’s intranet; ensures newest cases and insights are represented, and identifies content gaps
    • Helps identify leading Bain experts and develop credentials materials on key trending topics within the practice

 

  • Provides support to Partners and other members of the consulting staff on selling and serving activities
    • Helps arm client development and case teams with the “latest and greatest” Bain capability and industry perspectives
    • Assists with proposal development in select situations (e.g. credentials)

 

  • Supports the Practice Leadership team and Practice Area Managers as they develop practice strategy and manage practice operations
    • Tracks and analyzes underlying drivers of practice revenue growth
    • Supports content planning and logistics for annual practice meetings
    • Assists with practice affiliate communication including the preparation for experience sharing calls and newsletter publications
    • Supports Bain brand building efforts as needed (coordinates with Marketing)

 

  • Serves as a member of Bain’s global Product, Practice & Knowledge team according to Bain’s Operating Principles:
    • Contributes as a member of a larger team (e.g., participates in Product, Practice & Knowledge group projects, training, experience sharing, mentoring and other initiatives, etc.)
    • Regularly communicates issues and progress to manager(s)
    • Demonstrates flexibility with the changing demands of practice, the Leadership team, commercial demand for varying products
    • Liaises with others as necessary, including members of the global services departments

 

  • Supports new product development and deployment efforts as needed
  • Ensures internal teams have best content at the beginning of the effort
  • Communicates key needs of the market based off of internal demands of the practice
  • Manages all the new content processing and updates to Intranet
  • Helps to ensure that the commercial deployment plan is executed with success

Qualifications

  • BA or equivalent undergraduate degree required with strong academic credentials
  • Minimum 3+ years’ experience in a professional services firm environment with exposure to one or more of the following functional disciplines: knowledge management, consulting, marketing, research, strategic planning, business development, product development, and/or project management
  • Good business sense combined with structured problem solving and analytical abilities
  • Pragmatic and results-focused while still being organized and attentive to detail
  • Ability to keep calm under pressure, prioritize tasks and quickly move to decision-making
  • Driven by intellectual curiosity with the ability to self-motivate and work semi-autonomously
  • Excellent written/verbal communication, and presentation skills (e.g. ability to engage and lead a discussion with senior business executives within Bain)
  • Superior customer service attitude and ability to contribute as part of a team
  • Strong proficiency in Excel, Microsoft Power Point, and Word

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