Bain & Company Inc

Client Communication and Coaching Manager

UK-London
Job ID
2017-2435
Posted Date
10/4/2017
Category
Training
Type
Regular Full-Time
UK-London

Overview

Bain provides world-class training through its global, local and online programs and has consistently been ranked the number one consulting firm for formal training (by vault.com).  Over the last eight years the number of ACs, Consultants, Managers, Principals, Partners and CSS staff trained at Bain has doubled, and new programs are added yearly.

Bain is building its communication training team in response to the demands of firm growth in number and global reach, communication as a strategic priority, and ongoing goal to serve its leaders and clients in this crucial skill set.

 

The Manager, Global Client Communication, will join the Global Training team as an expert in communication training and coaching.  The position will work closely with Senior Manager, Client Communication and Senior Directors of Global Training and Professional Development to fulfill the goal of promoting communication excellence at Bain through internal training, direct client coaching, and curriculum development and innovation. 

 

While directly training Managers, Principals and Partners, the individual will also work with Global Training and other functional areas where communication expertise is called for.  The role will act as liaison to the external communication coach community, contracting with resources as needed for training programs, Bain offices and individuals.

Responsibilities

Deliver communication skills training and coaching

 

Internal focus:

  • Support “Communication Skills: Leading the Room” training module at Principal Training, held twice yearly in UK
    • Lead a module on-site
    • Assist in plan and preparation, including on-boarding new trainers
    • Recommend module upgrades
  • Support “Client Facilitation Skills” at New Manager Training, held twice a year in global locationsTrain module; assist with onboarding new trainers
    • Lead Bain office ‘communication week’ visits as needed
  • Hold 1-1 coaching sessions and small group training in response to requests
    • Support Regional Leadership Team meetingsRehearse with General Session presenters and MCs
  • Train Bain Consulting Support Services leadership teams in communication topics

External focus:

  • Respond to Partner requests to support senior clients; coach and consult as needed
  • Liaise with Client Training specialty to create materials and train communication skills as needed

Develop communication training:

  • Create new training modules on communication topics
    • Previous topics include: Facilitation Skills, Storytelling, Prose Writing
  • Upgrade current modules in Global Training programs, local training and digital learning
  • Innovate ways to incorporate new technologies into current and new modules

Champion Bain communication guidelines:

  • Demonstrate mastery and advise others of Bain best practices. Be able to explore modes of communication beyond slide presentations
  • Edit PowerPoint presentations for clarity of message and visual impact

Other projects:

Support Senior Manager on longer-term strategic projects. A recent example is Communication Redesign (CORE), a multi-departmental initiative to improve how we communicate with clients, including graphics, slide design and communication training.

Qualifications

  • Demonstrated excellence in communication skills including presentation, facilitation and coaching skills. Previous experience or education in communication or teaching-related field preferred
  • Understanding of adult learning, ability to create training experiences
  • Passion for training. Commitment to helping others reach their full potential as communicators
  • Ability to act as a trusted advisor across all levels of an organization, including senior leaders at Bain and C-suite clients
  • Self-starter, able to work independently with limited direction
  • Effective global networker, able to work collaboratively and with cultural sensitivity with people from around the world
  • Creative yet execution-focused
  • Ability to effectively team globally, including flexibility in adjusting priorities and work hours/availability to meet internal and external customer needs; 20-25% travel
  • High level of integrity to manage confidential and sensitive information with discretion

 

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